Personal Assistant tickets
A free Personal Assistant ticket is available for guests who need help from someone else to be able to access our venue, and evacuate safely if needed.
Please ask for a companion ticket when you make your booking.
Personal Assistant tickets are offered at our discretion, so we’ll need to see proof that you’re entitled to one.
Once we’ve seen your evidence, it will be stored on our booking system for 12 months (or 6 months if you’ve shown us a doctor’s note). This means you won’t have to provide the evidence every time you make a booking.
Proof of eligibility
Any of these will make you automatically eligible for a free Personal Assistant ticket, in addition to your own ticket:
- a letter from the local authority confirming receipt of disability allowance
- local authority disability pass (this does not include Blue Badges)
- local authority visual impairment card
- disability rail card
- doctor’s note (valid for 6 months)
- CEA Card
We understand that not everyone with an access requirement will have one of the forms of evidence listed above. If you don’t have evidence, but would still like to apply for a free Personal Assistant ticket, please contact us. We assess everyone’s needs on a case-by-case basis.
Large print programmes and running times
Large print programmes or running times are available. Please let us know in advance (at the time of booking if possible).
Induction hearing loops are available in all spaces apart from the Fire Station and foyer. A portable hearing loop is available at the Box Office.
Assistance dogs are welcome. Please let us know in advance (at the time of booking if possible).
If strobe lighting is used in one of our shows, we’ll make this clear by displaying posters next to all of the main entrances and exits.
Where we can, we’ll highlight the use of strobes in our printed and online programmes.
For standing events in the Main Hall, we have a platform with ramp access for 7 wheelchairs and 7 seats for Personal Assistants.