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Access

Middlesbrough Town Hall and all of our staff are committed to making your visit to the venue as welcoming and comfortable as possible.

Booking information

The Box Office is open from 10am to 6pm, Monday to Saturday.

You can book tickets in person at the Box Office, or by calling the Box Office on 01642 729 729.

Please note, at the moment you can’t book Personal Assistant tickets online.

Access information for our spaces

There are a number of different public spaces within Middlesbrough Town Hall.

The building is wheelchair accessible, and has step-free access from street level. The main entrance to the Town Hall is via Albert Road. An additional public entrance is located on Dunning Street.

There are a number of accessible toilet facilities in the building, as well as a baby changing facility.

The majority of spaces are accessible by lift. The only spaces which aren’t served by lifts are the balcony and gallery in the Main Hall, however the stalls area of the Main Hall is served by lift and is fully wheelchair accessible.

We have an interactive screen opposite the Box Office which gives access information for each of our public spaces, and lets you watch a video of someone walking the route to your chosen space.

The accessing our spaces page has all the information you need about accessibility. This includes which floor all of our spaces are on, the distance to the nearest accessible toilets, and videos showing you how to get to each of the spaces using the lift.

You and your companion are welcome to visit in advance to familiarise yourselves with the layout of the venue. Please ask for an advance visit when you make your booking.

Personal Assistant tickets

A free Personal Assistant ticket is available for guests who need help from someone else to be able to access our venue, and evacuate safely if needed.

Please ask for a companion ticket when you make your booking.

Personal Assistant tickets are offered at our discretion, so we’ll need to see proof that you’re entitled to one.

Once we’ve seen your evidence, it will be stored on our booking system for 12 months (or 6 months if you’ve shown us a doctor’s note). This means you won’t have to provide the evidence every time you make a booking.

Proof of eligibility

Any of these will make you automatically eligible for a free Personal Assistant ticket, in addition to your own ticket:

  • a letter from the local authority confirming receipt of disability allowance
  • local authority disability pass (this does not include Blue Badges)
  • local authority visual impairment card
  • disability rail card
  • doctor’s note (valid for 6 months)
  • CEA Card

We understand that not everyone with an access requirement will have one of the forms of evidence listed above. If you don’t have evidence, but would still like to apply for a free Personal Assistant ticket, please contact us. We assess everyone’s needs on a case-by-case basis.

Large print programmes and running times

Large print programmes or running times are available. Please let us know in advance (at the time of booking if possible).

Hearing loops

Induction hearing loops are available in all spaces apart from the Fire Station and foyer. A portable hearing loop is available at the Box Office.

Assistance dogs

Assistance dogs are welcome. Please let us know in advance (at the time of booking if possible).

Strobe lighting

If strobe lighting is used in one of our shows, we’ll make this clear by displaying posters next to all of the main entrances and exits.

Where we can, we’ll highlight the use of strobes in our printed and online programmes.

Access platform

For standing events in the Main Hall, we have a platform with ramp access for 7 wheelchairs and 7 seats for Personal Assistants.

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You can download our full access guide for more detailed information about the venue and services available.

If you have any further access requirements, or any questions about to the accessibility of Middlesbrough Town Hall, please contact the Access Co-ordinator Kesia Bruce, by calling 01642 729729 or emailing venueaccess@middlesbrough.gov.uk.

Our postal address is: Middlesbrough Town Hall, Albert Road, Middlesbrough, TS1 2QJ.

We aim to respond to all queries within 24 hours.

Improving Deaf and disabled people’s access to live music

Middlesbrough Town Hall is signed up to Attitude is Everything’s Charter of Best Practice. We’ve been awarded a silver award for the work we’ve already done to improve Deaf and disabled people’s access to live music.

Find out more about the Charter of Best Practice.

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Website accessibility

Just like our shows and building, we want everyone to be able to use and enjoy our website.

You may find it easier to increase the size of your screen text, which you can do through your browser.

There are also a number of other settings on both your PC and your browser that may make it easier for you to view this website and others. Find out more about accessibility.