The easiest way to book tickets is online. Our website is available 24 hours a day, 7 days a week.
Alternatively, you can call the Box Office on 01642 729 729. Our box office is open 10am to 6pm Monday to Saturday. If you are collecting tickets on the evening of a show the Box Office will be open until 9pm.
To book tickets for shows at Middlesbrough Theatre, please visit their website.
Because your account lets you log into both the Middlesbrough Town Hall and Middlesbrough Theatre websites, you can access your basket from either site. So if you’re booking tickets to shows at both venues, you only need to complete the checkout process once.
If you have a question or problem with your booking, you can contact us on 01642 729 729, or by emailing us at email@example.com.
You might also be able to get an answer to your question by checking the FAQs below.
If you’ve never had an account with us, you’ll need to create one.
Creating an account is really easy. Just click the account button then select the Register Now button and enter your details.
When you have entered all your information, you will be sent an email from firstname.lastname@example.org confirming that your account has been created.
Your account will allow you to access both the Middlesbrough Town Hall and Middlesbrough Theatre websites, so you don’t need two separate accounts.
Go to the account login page and enter your username and password.
To log out, go to the my account page, and click the pink button saying ‘LOGOUT’.
If you’ve forgotten your password, click the ‘Reset here’ button next to ‘Forgotten your password?’. You’ll be sent an email from email@example.com with a link to reset your password.
ust like our shows and building, we want everyone to be able to use and enjoy our website.
You may find it easier to increase the size of your screen text, which you can do through your browser:
In Microsoft Edge, click the setting button in the top right (the icon looks like 3 dots stacked next to each other: …), then increase the size of the zoom level.
In Chrome, select More (the icon looks like 3 dots stacked on top of each other: ), and next to Zoom you’ll see options to make the page bigger (+) or smaller (-)
In Firefox select View, then Zoom, then either Zoom in (Ctrl +), Zoom out (Ctrl -) or Reset (Ctrl 0)
In Safari select View, then Increase (Ctrl +), Zoom out (Ctrl -) or Normal (Ctrl 0)
There are also a number of other settings on both your PC and your browser that may make it easier for you to view this website and others. Find out more about accessibility.
If you haven’t been able to find the help you require please call us of 01642 729 729, email firstname.lastname@example.org or view the FAQ’s below.
This website is built to work in all modern browsers. The list of browsers supported are as follows:
• Chrome version 70+
• Safari version 12+
• Firefox version 63+
• Edge version 16+
We recommend that those using older versions of browsers upgrade to maximise the experience on this website.
A – We always send a confirmation email when a booking has been made successfully. If you don’t get a confirmation email, it may be because the email has ended up in your junk mail or spam folder, or you may have mistyped your email address.
If you haven’t received a confirmation email ten minutes after making your booking, please email email@example.com. Please provide your full name, the event and performance date you booked for, and the approximate time of purchase.
A – Your tickets will be printed the day after your booking and sent by second class post. You should usually receive your tickets within five working days of your booking.
A – You can collect your tickets in person at either the Town Hall or Theatre Box Office at any time up to 45 minutes before the show begins. You’ll need your order number from your confirmation email.
A – If you’ve lost your order number or tickets, you’ll need to present:
– a valid photo ID, driver’s license or passport.
– a bill or statement with your address on.
A – If you’ve chosen to collect your tickets from the Box Office and you’re not attending the event, you can let someone else use or collect the tickets by giving them your order number or contacting the Box Office prior to them attending.
A – If you need to change details on your booking, please contact the Box Office by calling 01642 81 51 81 or 01642 729 729.
A – Tickets can’t be exchanged or refunded, except in the event of a cancelled performance.
A – A family ticket is 2 adults and 2 children, or 1 adult and 3 children.
A – Due to fire regulations, a ticket must be purchased for all children. We recommend that children under 3 aren’t brought to shows, except to specific productions which are suitable for young children, as advised on our brochures and website, and by Box Office staff.
We have a small area where we can store buggies and pushchairs during the performance, as well as a baby changing facility.
Tickets for school groups
A – Minimum school group numbers vary from show to show, typically ranging from 8 to 10 for smaller shows and 10 to 15 for busier shows.
A – We generally have selected dates and shows which have a school group rate price, but this varies from show to show.
Most school group rates don’t apply during half-term and school holidays. Please contact the Box Office for rates if you want to attend a performance during these times.
A – Usually your group will be seated together, but if there are limited numbers of tickets available for a show, your group may need to be split. We’ll always try to seat your group as close together as possible.
A – We advise that you make your reservation 3-4 months before a performance. If you’re booking for the pantomime, please make your booking well in advance as bookings open during the previous year’s pantomime and tickets sell quickly.
A – Once you’ve reserved your tickets with one of our Box Office staff, you’ll be provided with a booking form. You can cancel your reservation at any time before your payment is due. Once an invoice has been raised or a cost centre code provided we’re unable to refund or reimburse any tickets.
A – We’ll provide you with a seating plan on arrival. If you need your tickets before the performance, please let us know and we’ll send them to you via second class post. Tickets will be sent to the UK billing address of the credit card used to make the purchase.
A – All tickets will be automatically released back to the Box Office as soon as the payment deadline passes. After the deadline, you still have the option of making a new booking or asking whether your original tickets are still available, but we can’t guarantee to fulfil your request.
A – Tickets are sold on a ‘no refund, no exchange’ basis but please contact the Box Office if you can’t use your tickets as sometimes if the production is sold out, we may be able to sell them on for you. Please note, if we’re able to resell the tickets, you’ll need to return the original tickets to the Box Office and we’ll retain £1 per ticket to cover the administration of the resale.
A – We’re aware that each group is unique and has differing requirements. We therefore highly recommend that if you need a risk assessment, someone from your party makes an appointment with us to come along and undertake one personally.
A – Make sure that you bring all your tickets with you. You should also have our phone number (01642 729 729) with you in case you’re going to be delayed.
A – It’s a good idea to arrive at the Town Hall half an hour before the show starts so you have time to find your seats and get comfortable.
If you have any other queries, please email firstname.lastname@example.org.