Middlesbrough Town Hall and all of our staff are committed to making your visit to the venue as welcoming and comfortable as possible.

We have created an Access Information Guide which provides more details on the venue and its different spaces to help you plan your visit with us.

Please download the guide for more detailed information on the venue and other services available.

Booking Information:

The Box Office is open 10am-6pm Monday -Saturday.

You can book tickets in person at the Box Office or by calling the Box Office on 01642 729 729 (please note Personal Assistant tickets can’t currently be booked online).

Improving deaf and disabled people’s access to live music

Middlesbrough Town Hall has been awarded silver level status of Attitude is Everything’s charter of best practice. More information is available here –

Attitude is everything silver award

Large Print Programmes & Running Times

Large print programmes or running times will be available at events, when requested in advance.

Personal Assistant Tickets

A complimentary Personal Assistant ticket is available at the Venue’s discretion to those who need assistance from another person to be able to access the Venue & evacuate safely. Please request your companion ticket at the time of booking, evidence will be requested.

Once your evidence has been accepted it will be valid on our booking system for a 12 month period (6 months in the case of a doctor note)

Proof of Eligibility:

The following forms of evidence make an individual automatically eligible for a free Personal Assistant ticket in addition to their ticket:

  • a letter from the local authority confirming receipt of disability allowance
  • local authority disability pass – this does not include Blue Badges.
  • local authority visual impairment card
  • disability rail card
  • doctor’s note (valid for 6 months)
  • CEA Card

We recognise that the evidence above may not include everyone that has an access requirement.

If you do not have the above but wish to apply for a free personal assistant ticket, please contact us and it will be assessed on a case-by-case basis.

If you have any further access requirements or questions relating to the accessibility of Middlesbrough Town Hall please contact the Access Co-ordinator Kesia Bruce, telephone 01642 729729 or e-mail [email protected]

By post our address is Middlesbrough Town Hall, Albert Road, Middlesbrough, TS1 2QJ.

We aim to respond to all queries within 24 hours.

Access Platform

For Standing Events in the Main Hall we have a platform with ramp access for 7 Wheelchairs & 7 Seats for Personal Assistants.


To download our Full Access Guide please click the link below:

Middlesbrough Town Hall Access Information

Website Accessibility

Just like our shows and building, we want everyone to be able to use and enjoy our website.

You may find it easier to increase the size of your screen text, which you can do through your browser:

In Internet Explorer, select View, then Text Size, and then your preferred size.

In Chrome, select More (the icon looks like 3 dots stacked on top of each other: ), and next to Zoom you’ll see options to make the page bigger (+) or smaller (-)

In Firefox select View, then Zoom, then either Zoom in (Ctrl +), Zoom out (Ctrl -) or Reset (Ctrl 0)

In Safari select View, then Increase (Ctrl +), Zoom out (Ctrl -) or Normal (Ctrl 0)

There are also a number of other settings on both your PC and your browser that may make it easier for you to view this website and others. Find out more about accessibility.